fengyatang@fengyatangtea.com

Free standard shipping to the continental U.S. on orders $100+

Shipping

Shipping

 

Please read the following terms in their entirety, as they are the terms you are agreeing to when you check the box that says “I agree to the terms and conditions” before you are able to complete your purchase. These terms are binding, so if you do not agree to them, do not check the box indicating you do.

 

We ship all of our parcels from hangzhou, zhejiang in China. Currently we ship to more than 60 countries world-wide. We strongly recommend you create a user account with your address and country information. Once this is done our website’s shopping cart system will automatically calculate the shipping costs for each shipping method offered. Typically, China Post SAL, AIR, EMS,4PX,YUN EXPRESS as well as DHL are available to many countries. If your country is not available please send us an email detailing your country name and if it’s possible for us to ship to your country, we will add it to our system! Please bear in mind we are not able to ship to every country.

 

Please keep in mind that,  we ship from hangzhou. As much as we would like to, we can’t be online 24 hours per day, 7 days a week. Our customer support is located in the USA and is able to answer general questions for a good part of each day, but if you have an urgent matter regarding your order, please contact us between the hours of 9:00 AM and 5:00 PM US Central Time. In the event that something needs to be changed with your order, it’s important that we have sufficient time to contact our warehouse if need be, as they are, depending on the time of year, 13 or 14 hours ahead of our customer support. Once an order has been marked as fulfilled, there are no modifications to the order that can be made, as “fulfilled” means the order has been picked, packed and readied for the courier. Requests for tea recommendations and the like can be made at any time, but please do understand that we may not be able to answer immediately. We have a small, dedicated staff who would love to help you, but even they need time off during the day. Thanks for understanding!

 

Shipping Methods and Transit Times

**Delivery times stated are estimates and not a guaranteed delivery time.  Internationally shipped parcels must pass through China Customs and Customs of the destination country.  We cannot control or be held responsible for delays at Customs. If you are un-satisfied with service provided by your country’s Customs Agency you (as a citizen/resident) should contact them and file a complaint.  Sometimes, a parcel will take longer than the stated estimated time frame. We are a separate entity from the courier/postal service delivering your parcel, and as such, we have no control over the speed at which they deliver parcels!

 

  • Fulfillment time takes 1-4 Business Days! Total transit time is: Fulfillment time + Transit Time for the shipping method you’ve chosen!

 

  • China Post Surface Parcel (2 to 4 Months): This is the slowest method available. China Post Surface Parcel has no tracking, just delivery confirmation. Surface is insured against loss and is a reliable (but slow) method for shipping. If, for whatever reason, your parcel is returned, it is done so using the exact same method of shipping, so it may take quite a while for the parcel to reach our warehouse via China Post Surface. There is absolutely nothing we can do about that. This service does require a signature at the time of delivery!

 

  • China Post SAL (3-16 Weeks): Items are trucked from Yunnan to Shanghai and then flown to the country of destination, then once arrived they are typically trucked to the delivery location. This is a combined AIR/LAND shipping method. This service does require a signature at the time of delivery!

 

  • China Post AIR (2-12 Weeks): AIR has some limited tracking, but the tracking is not updated as often as EMS. This service does require a signature at the time of delivery!

 

  • China Post EMS (1-8 Weeks): This is the safest and fastest method of receiving your parcels from China. We now have discounted rates for most countries which makes this service only slightly more expensive than SAL (and in some cases cheaper than AIR). EMS shipping has real-time tracking. After your order has shipped we will send you the EMS tracking number and a link to the EMS site where you can track your parcel. The postal site for your home country may also recognize these EMS tracking numbers. EMS shipping is based on a per 500 grams basis. EMS service requires a signature at the time of delivery!

 

  • China Post EMS is often returned back to the sending office (in hangzhou) due to “Export Cancellation” or “Security Return.” This is unavoidable, and the post office will automatically resend the parcel. When this happens we will update the tracking number on your order and you’ll get an email with the new tracking number. This is why we advertise EMS as taking up to 8 weeks to arrive. Sometimes it’s very fast and sometimes it’s very slow due to being sent and resent. There is nothing we can do to avoid this. If you choose EMS please know this! It will be delivered eventually, typically within 8 weeks or less.

 

  • China Post e-Packet (3-20 Weeks): Price is weight-based per 100 grams, with an upper weight limit of 2 kilograms gross parcel weight (3 kilograms to Russia). We may send your order in one, two, or even three parcels. If you see a really long tracking number like LT123456789CN,LT987654321CN that’s actually 2 tracking numbers ( LT123456789CN and LT987654321CN ). If having your order split into two or three parcels is problematic for you or likely to cause additional Customs or VAT fees in your country then do not choose this shipping method! This service does NOT require a signature at the time of delivery! Therefore, if your parcel shows as “delivered” but you didn’t get it, NO claims/refunds are possible. Do not choose this method if you are not confident your delivery location is secure.

 

  • 3-12 weeks does NOT mean it will only take 3 weeks, nor does it mean it will take 12 weeks. We give this range because, in our experience, ePacket parcels can arrive anywhere within that range. ePacket shipments are sent all over the world, so different destinations will take different amounts of time, which makes it impossible for us to provide anything but a general timeframe.

 

  • e-Packet is often returned back to the sending office (in hangzhou) due to “Export Cancellation” or “Security Return.” This is unavoidable, and the post office will automatically resend the parcel. When this happens we will update the tracking number on your order and you’ll get an email with the new tracking number. Please understand that we are ubable to reship the parcel until our warehouse physically has the parcel. Tracking results showing that the parcel has arrived in Kunming do not mean our warehouse has possession of the parcel. Sometimes it’s very fast and sometimes it’s very slow due to being sent and resent. There is nothing we can do to avoid this. If you choose e-Packet please know this! It will be delivered eventually, typically within 12 weeks or less.

 

  • Pure Silver 999 and 990 Teapots, Kettles, and Cha Hai cannot be shipped by e-Packet! If your order contains these items and you chose e-Packet at checkout we will contact you to discuss changing the shipping method to something that requires a signature!  Thank you!

 

 

  • These are the countries to which China Post e-Packet is normally offered:

Austria, Australia, Belgium, Poland, Denmark, Germany, Russia, France, Finland, Kazakhstan, Korea, Netherlands, Canada, Luxembourg, Malaysia, Norway, Portugal, Japan, Sweden, Switzerland, Saudi Arabia, Thailand, Turkey, Ukraine, Greece, Singapore, New Zealand, Hungary, Israel, Italy, Indonesia, United Kingdom, Hong Kong.

 

 

  • DHL (5 to 10 Business Days):DHL is extremely fast and reliable, but cannot deliver to PO Boxes, Poste Restante, APO/FPO. Since DHL requires a signature on delivery, you need to provide a phone number and email so that DHL can contact you to arrange for delivery using the “DHL On Demand” system. If you opt to use “DHL On Demand” to manage your delivery you will have the option to allow delivery without a signature, but please note that if you authorize a non-contact (no signature) delivery, you are releasing DHL and your shipper from all liability for any loss or damage that may result from delivering as requested. If you have any doubts about the safety of your parcel please wait and sign for the package when DHL makes the delivery.

 

 

**Delivery times stated are not a guaranteed delivery time.  Internationally shipped parcels must pass through China Customs and Customs of the destination country.  We cannot control or be held responsible for delays at Customs. If you are un-satisfied with service provided by your country’s Customs Agency you (as a citizen/resident) should contact them and file a complaint.  Mandatory lockdowns occasionally happen in China and those are completely beyond our control.

 

If you place multiple orders in a short period of time to be shipped to the same address, we reserve the right to combine the orders into one shipment. If you do not want multiple orders combined, you must tell us so when placing your orders. 

 

A Word About Tracking Apps

 

Tracking apps are convenient and are a good tool to see the status of your shipments, but please be advised that, in many cases, they are not always accurate. They don’t always translate from Chinese correctly, which results in some confusion for a lot of people. Other times, the information presented by the tracking app uses completely different wording than what appears on the courier’s website. If you see strange information or wording that you don’t understand on your tracking app, please consult the courier’s website. We’re not saying don’t use apps, since we love them too, but please don’t assume that your favorite tracking app has the best or most up-to-date information. If you want to use an app, we recommend the 17track app.

 

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